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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alan Lloyd

October 11, 2024

5  out of  5
rating by Alan Lloyd
"Great customer service."
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Ellen Fockler

October 11, 2024

5  out of  5
rating by Ellen Fockler
"Thank you, State Farm! Jim Tatro has been my State Farm agent for a number of years now. A recent traffic accident sent me back to his office. As always, he was courteous, personable, friendly, and very, very helpful. I also maintain homeowner’s insurance with State Farm, and they’ve been with us through several incidents... one of the worst being when a tree fell on a home during a windstorm and broke through the roof in several places. Working with State Farm, we were able to have the roof replaced easily, choosing a construction company whose work we were very pleased with. I trust Jim and value his advice!"
We responded:
"Thanks so much Ellen for your kind words!! "
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Bryan Goff

October 4, 2024

1  out of  5
rating by Bryan Goff
"It’s truly disappointing to watch a small business crumble from what was once a well-run, attentive office to one that can’t even deliver the bare minimum in service. I don’t take pleasure in leaving this review, but Jim Tatro’s State Farm office has become just that. Jim used to be actively engaged, backed by a capable staff, but those days are long gone. Now, it’s a constant game of reaching voicemail, dealing with a revolving door of new faces, and having emails ignored or mishandled. What’s worse is that I can’t even trust the information they provide after repeatedly receiving incorrect details about my own policies. I believe in second (and third) chances, but there’s a limit. What finally pushed me over the edge—and ultimately led me to move all my policies to another office—was a simple question about whether my auto policy would cover me in Canada. I emailed them, only to be told by Jim’s staff that coverage extended only 50 miles across the border. This struck me as odd since most major insurers cover Canada, so I followed up, asking them to confirm. They assured me Jim had 17 years of experience and knew what he was talking about. Skeptical, I called a non-State Farm agent who confirmed they could cover me for a month in Canada but encouraged me to double-check with my State Farm agent. So, I reached out to three other local State Farm offices, all of which actually answered their phones and told me unequivocally that State Farm policies do cover trips to Canada. I relayed this back to Tatro’s office, only to be told again that I was wrong and they weren’t budging. Finally, I called State Farm corporate, who immediately confirmed my coverage and expressed concern that my local agent was so misinformed after 17 years in business. Even after this, Tatro’s office still insisted corporate was wrong. Unbelievable. At my wit’s end, I suggested a conference call with corporate. They hesitated but eventually agreed, and right as we’re about to get on the call, they suddenly admit, “Oh, we actually spoke with underwriting, and yes, you’re covered.” I was livid—an entire day wasted on a basic question they should’ve known the answer to. That was the final straw. I realized it was time to pull the plug and leave this train wreck of an office for good."
We responded:
"You are absolutely right. I made a mistake about the coverage in Canada. There was a policy change for Canadian coverage a couple years ago that I was unaware of. What I relayed to you was incorrect. I should have checked on this fact. Thanks for your business. Jim "
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B Kos

August 27, 2024

5  out of  5
rating by B Kos
"I have been with Jim for many years and especially appreciate his personal assistance with my 2 claims. A windshield crack was covered and paid for by State Farm directly to the repair company. Very easy process with Jim's help. A recent scrape and dent on my parked car by an insured driver left me uncertain what steps to take as I had not had that experience before. Jim walked me through the process, stayed on the phone with me while talking to the claims department and everything got handled quickly. Five stars for sure!"
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philip allison

July 9, 2024

1  out of  5
rating by philip allison
"I am a real person (Philip Allison)…I am helping my sister who’s lived in Reno for over 70 years…I grew up in Reno, but live in Idaho, now…I have been trying to get help from her Insurance company for the last month and a half…my sister has paid her premiums with this company for 40 years and never has had a claim…I have Power of Attorney with my sister…I originally called and stated the reason for the call only to have a secretary divert the reason I was calling about to say her yard had dead bushes next to the home…I was staying at my sisters home prior to first contact with this agency cleaning up sisters yard garage, etc…spent a week there…so I am a very real person who expects a personal apology and a retraction on Facebook…"
We responded:
""philip allison" who misspelled his own name is NOT now, nor has he ever been a customer. Not only is he not a customer, he's not a real person. Just another pathetic sap that feels the need to bash hard working, successful people like us!! I'd ask you to consider the source...."
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Incanto Incanto

June 11, 2024

1  out of  5
rating by Incanto Incanto
"They are most of the time unreachable, their phone number goes on voice mail and even after a full description who you are, phone number and the reason I am calling, no call back is received. They might call 3 days later. Everything is taking a while to be done. Being their customer since 2018 - Jeremy Luchak was the best here, but sadly he is no longer with them."
We responded:
"Whomever "Incanto Incanto" is, they are not a customer of ours. Incanto has posted 91 reviews under a ficticious name - please consider the source."
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J K

January 29, 2024

5  out of  5
rating by J K
"I'd like to thank Cierra Crill on behalf of my mom, Ruthie. Cierra has gone over & above in helping my mom with all of her insurance needs, which is why my mom stays with State Farm & this location. Thank you for all you do. It's really appreciated!"
We responded:
"Thanks very much for the kind words. Cierra frequently gets this kind of really positive feedback!! "
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Jonathan Cohen

January 4, 2024

5  out of  5
rating by Jonathan Cohen
"Very helpful. Jim Tatro is knowledgeable, friendly and gets right to the point. He makes a stressful situation (reporting car damage) much less difficult to deal with."
We responded:
"Cannot thank you enough for your kind words Jonathan!! Thanks very much for your business!!"
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Geri G

October 18, 2023

5  out of  5
rating by Geri G
"Jim and Team have helped me for more than 20 years now! He has been there through my ups and downs and always offering me solutions, more than a "neighbor" and almost like a family member. The products I signed up for through him have more than saved me multiple times in my life and I am forever grateful. With Jim and his team, you will not get sales pitches. You will get Solutions and you will be in awe of how smart your financial decisions were while working with this guy! Trust him - you will not regret it. Thanks Jim and Team!! A+"
We responded:
"Geri I cannot thank you enough for your generous words. You are a delight to work with!!"
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Halil Oral

October 7, 2023

5  out of  5
rating by Halil Oral
"Professional people and exclusive treatment."
We responded:
"Thanks so much for the great review Halil!! If we can do anything further to help, please just let me know!!"
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Daniel Coffey

May 25, 2023

5  out of  5
rating by Daniel Coffey
"Never had a bad experience. These guys are great I've been with them since 2016. I refuse to go to a different agent. Super polite and helpful. Willing to talk about what ever you need. Willing to explain everything and random check in on us. Thank you guys!"
We responded:
"Daniel, thanks very much for your kind words. We are blessed to have great customers like you!!"
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Amy Biddick

May 11, 2023

5  out of  5
rating by Amy Biddick
"I recently worked with Jenna, she helped my husband and I with our life insurance policy and I can't recommend her enough. Jenna went above and beyond to ensure that my needs were met and that I fully understood the policies available to me. She personally came out to meet me to sign and complete my paperwork, which I greatly appreciated. Her knowledge, honesty, and expertise were evident throughout the entire process, and I felt confident that I was making the best decisions for myself and my family. Overall, Jenna provided excellent service and I wouldn't hesitate to work with her again in the future"
We responded:
"Amy thanks so much for recognizing the incredible work Jenna does for our customers!!"
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Raymond vietti

May 11, 2023

5  out of  5
rating by Raymond vietti
"State Farm ,and especially !!Jenna Kelly have treated me like family. Jenna has helped me over the years with so many different insurance issues and has never let me down. Recently I started driving lyft and Uber.She went out of her way to navigate me through all the proper insurances need .Above and beyond .Thank you Jenna ,and State Farm for being more then an insurance company."
We responded:
"Ray, I can't thank you enough for your business all these years. It has been a pleasure to serve you!!"
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R C

May 11, 2023

1  out of  5
rating by R C
"I DO NOT RECOMMEND USING JIM TATRO!!! Worst customer service ever by the owner himself JIM TATRO. He told me to get the hell out of his office after I asked to transfer my policies to another office due to bad customer service three times in the last couple months. I pay 6 months in advance for all policies and have commercial, residential and multiple vehicles and offroad toys fully covered for almost 10 years with JIM. JIM TATRO is a rude person and treated me with no respect at all. I have a very good size policy that I guarantee other offices would appreciate. I DO NOT RECOMMEND USING JIM TATRO!!!"
We responded:
"As a business owner, it is my job to create a safe, abuse free environment. This customer's verbal abuse of all of my staff is not something I'll permit. "
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Dolan Kang

January 20, 2023

5  out of  5
rating by Dolan Kang
"State Farm is the best, and this agent is the best."
We responded:
"Dolan, thanks a million for taking the time to provide this great review!! You rock, and thank you for your business!! "
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J Min

January 13, 2023

5  out of  5
rating by J Min
"A bit ago, I had left a mediocre review for Jim and his team. I have since deleted that review. I was a client of Jim's for many years, and through out that time, they really were awesome. I had an issue or two with the way a few things were handled, and I finally went to an agent much closer to where I live. All in all, the issues were very minor, and I know that Jim and his team did their best to help me. I do recommend Jim and his team if you're looking for a State Farm agent."
We responded:
"Thanks very much John. I appreciate this very much!! "
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leah conner

November 3, 2022

5  out of  5
rating by leah conner
"I have had the best experience with them!! Mainly Stacey she has helped me and really explain what my coverage is!! Been a amazing experience!!"
We responded:
"Leah, cannot thank you enough for your kind words and praise for Stacey. Thank you very much for your business!!"
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Jerry Fleck

November 2, 2022

5  out of  5
rating by Jerry Fleck
"Stacey is very professional and very knowledgeable about all of their products! She helped me pick the right policy’s for me. I would recommend this firm to anyone."
We responded:
"Thanks so much Jerry for your review. You definitely are not the first or the last to sing Stacey's praises!! We appreciate your business!!!"
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Jonathan Dethmers

August 30, 2022

5  out of  5
rating by Jonathan Dethmers
"Very friendly, responsive, and professional."
We responded:
"thanks very much for taking the time to pat our team on the back. We appreciate your business Jonathan!!"
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Sam Murphy

August 23, 2022

5  out of  5
rating by Sam Murphy
"The customer service was great, and the policies are very affordable. Everyone I spoke with was responsive, helpful, and polite."
We responded:
"Sam, thanks so much for taking the time to post this!! We try very hard to earn and keep your business!! Welcome to our agency!!"
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Liesel Tavey

July 21, 2022

5  out of  5
rating by Liesel Tavey
"Stacey and Jim were very helpful explaining my policies, including my new homeowner's policy and flood insurance. I really appreciated how patient and knowledgeable they were during my visit. I have been with them for the past 7+ years and I'm so glad that they handle all my auto & home needs! Highly recommend!"
We responded:
"Thanks so much Liesel for taking the time to recognize our efforts. We appreciate you so much!!!"
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Cassandra Anderson

July 15, 2022

5  out of  5
rating by Cassandra Anderson
"Super responsive, personalized service, I highly recommend"
We responded:
"Thanks very much Cassandra!! Welcome to Reno!!"
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Chelsea Carlton

July 12, 2022

5  out of  5
rating by Chelsea Carlton
"Stacy is wonderful! She was able to save me over $200 a month, and was very knowledgeable on different insurance options. Definitely go in and see this group for all your insurance needs. They were great!"
We responded:
"Chelsea, thanks so much for your spot on account of how Stacey works!! She rocks, and thanks very much for taking the time to recognize Stacey and our team!!"
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Kari Henrichsen

June 16, 2022

5  out of  5
rating by Kari Henrichsen
"I love that I can email them for something I need for my business and I get it back same day! Great service with no hassle!"
We responded:
"Thanks so much for your kind words!! And most importantly, thank you for your business!!"
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Megan Edson

June 16, 2022

5  out of  5
rating by Megan Edson
"Best service. Love the entire team!"
We responded:
"Thanks so much Megan!! We really appreciate your business, and you taking the time to post this!!"