Jim Tatro

"Stacey and Jim were very helpful explaining my policies, including my new homeowner's policy and flood insurance. I really appreciated how patient and knowledgeable they were during my visit. I have been with them for the past 7+ years and I'm so glad that they handle all my auto & home needs! Highly recommend!"

"I have been a customer of Jim Tatro's for many years, until I recently switched to another agent. I have found that the service from Jim and his team has been declining over the last year or two, which is unfortunate, because they used to be so good. I have recommended Jim's group to a large number of friends over the years, but I won't do that anymore. Recently, State Farm came up with a new medical policy for motorcycles, and the customer has to sign a form to opt out of the coverage (seems backwards to me but oh well). Over 3 weeks ago, I called Jim's team and they told they would mail me the form. I waited a week, and it never showed up (I live 15 miles from his office). So, I drove to their office and signed the form in front of Jim. I then waited around for Jim to enter it in their system, and I received a copy of the form with his signature and the words, "entered 3-21-2022". That was over 2 weeks ago. Lo and behold, I received 2 emails from State Farm over the last couple of days about them not yet receiving the form. Apparently Jim never entered the form even though I was told it was completed. I went to my new agent's office today, with my origunal signed copy of the form, and they completed getting it set up in 5 minutes. I'm giving Jim Tatro State Farm 3 stars because they were so good some time ago, versus the 2 I had originally planned on giving them due to my experiences with them over the last couple of years."

"People who have an issue with insurance companies just have the wrong agent. At Jim Tatro State Farm Insurance I am treated like their most important customer, but my financial portfolio would tell you otherwise! Jim and his staff, Jenna and Stacey, treat everyone who walks through the door like they are the most important customer. They are compassionate, knowledgeable, and professional. I would recommend them to everyone!"

"Jim Tatro’s office is wonderful! I absolutely recommend Stacey Pastorius. Stacey is the most helpful insurance agent I have ever dealt with. She is professional and a pleasure to deal with. She had been awesome at finding the best coverage for me. She is always looking out for the customers. I highly recommend Stacey and Jim Tatros office to anyone looking for expert insurance advice and coverage!"

"We moved to Reno over 14 years ago and Jim and his team have been my go to since then. We are currently going through a claim on our travel trailer and Stacey has been all over it! Always greeted with a smile when you walk in and personable when you call. Would HIGHLY recommend Jim and his team to anyone wanting to be treated like a good neighbor!"

"I have had my car/rental/life insurance policies here for a loooong time. The folks in that office have always been kind and helpful. I know that I can stop by or pick up the phone and my questions will be answered, and whatever I need will be sent to me in the least amount of time possible. Today I spoke with Stacey and she answered my question and went an extra step for me. And all with a smile. A+"

"Stacey and Jim are amazing. Stacey set up our account and was so kind. She provided tons of information and if she didn’t know, she found out right away. We saved hundreds, when we switched. They are amazing and I highly recommend them because of what they offer and their customer service."

"Eager to have a polite conversation or get you out quickly if that's what you need. Everyone is so polite and helpful, it's just a great experience going in. After covid hit I do all my billing online and I understand now how much I miss that personable interaction from Jim tatro and his staff. A great business in our community. The guys are very courteous and very professional, and they're always there when you need them. Thanks guys."

"Stacey Pastorius made my experience amazing! She was extremely responsive and professional...and real! Communicated with care and concern and was extremely knowledgeable. I would highly recommend Jim Tatro State Farm due to the outstanding service from Stacey and for the big savings by switching to State Farm!"

"Our experience at State Farm exceeded our expectations on all levels. We could not be more satisfied with the Insurance quote, the quality, the professionalism, the communication, and with Jim Tatro as our agent! After comparing with several other Insurance agencies, we highly recommend!"

"Jim and his team are really great. Teryn was able to get me a very competitive quote on my car and it was fast and easy. She answered all my questions and made good sense suggestions on my coverages. I highly recommend calling Jim and his team for your car, home and other insurance needs. THANK YOU!"

"Stacey was extremely helpful and efficient. She made the process of switching my car/renters insurance very easy. I was a little hesitant to switch, but Stacey is super personable and compassionate and walked me through with ease! Thank you Stacey! I feel safe and secure with State Farm because of people like you!"