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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Daniel Coffey

May 25, 2023

5  out of  5 rating by Daniel Coffey
"Never had a bad experience. These guys are great I've been with them since 2016. I refuse to go to a different agent. Super polite and helpful. Willing to talk about what ever you need. Willing to explain everything and random check in on us. Thank you guys!"

Amy Biddick

May 11, 2023

5  out of  5 rating by Amy Biddick
"I recently worked with Jenna, she helped my husband and I with our life insurance policy and I can't recommend her enough. Jenna went above and beyond to ensure that my needs were met and that I fully understood the policies available to me. She personally came out to meet me to sign and complete my paperwork, which I greatly appreciated. Her knowledge, honesty, and expertise were evident throughout the entire process, and I felt confident that I was making the best decisions for myself and my family. Overall, Jenna provided excellent service and I wouldn't hesitate to work with her again in the future"

Raymond vietti

May 11, 2023

5  out of  5 rating by Raymond vietti
"State Farm ,and especially !!Jenna Kelly have treated me like family. Jenna has helped me over the years with so many different insurance issues and has never let me down. Recently I started driving lyft and Uber.She went out of her way to navigate me through all the proper insurances need .Above and beyond .Thank you Jenna ,and State Farm for being more then an insurance company."


May 11, 2023

1  out of  5 rating by R C
"I DO NOT RECOMMEND USING JIM TATRO!!! Worst customer service ever by the owner himself JIM TATRO. He told me to get the hell out of his office after I asked to transfer my policies to another office due to bad customer service three times in the last couple months. I pay 6 months in advance for all policies and have commercial, residential and multiple vehicles and offroad toys fully covered for almost 10 years with JIM. JIM TATRO is a rude person and treated me with no respect at all. I have a very good size policy that I guarantee other offices would appreciate. I DO NOT RECOMMEND USING JIM TATRO!!!"

Dolan Kang

January 20, 2023

5  out of  5 rating by Dolan Kang
"State Farm is the best, and this agent is the best."

J Min

January 13, 2023

5  out of  5 rating by J Min
"A bit ago, I had left a mediocre review for Jim and his team. I have since deleted that review. I was a client of Jim's for many years, and through out that time, they really were awesome. I had an issue or two with the way a few things were handled, and I finally went to an agent much closer to where I live. All in all, the issues were very minor, and I know that Jim and his team did their best to help me. I do recommend Jim and his team if you're looking for a State Farm agent."

leah conner

November 3, 2022

5  out of  5 rating by leah conner
"I have had the best experience with them!! Mainly Stacey she has helped me and really explain what my coverage is!! Been a amazing experience!!"

Jerry Fleck

November 2, 2022

5  out of  5 rating by Jerry Fleck
"Stacey is very professional and very knowledgeable about all of their products! She helped me pick the right policy’s for me. I would recommend this firm to anyone."

Jonathan Dethmers

August 30, 2022

5  out of  5 rating by Jonathan Dethmers
"Very friendly, responsive, and professional."

Sam Murphy

August 23, 2022

5  out of  5 rating by Sam Murphy
"The customer service was great, and the policies are very affordable. Everyone I spoke with was responsive, helpful, and polite."

Liesel Tavey

July 21, 2022

5  out of  5 rating by Liesel Tavey
"Stacey and Jim were very helpful explaining my policies, including my new homeowner's policy and flood insurance. I really appreciated how patient and knowledgeable they were during my visit. I have been with them for the past 7+ years and I'm so glad that they handle all my auto & home needs! Highly recommend!"

Cassandra Anderson

July 15, 2022

5  out of  5 rating by Cassandra Anderson
"Super responsive, personalized service, I highly recommend"

Chelsea Carlton

July 12, 2022

5  out of  5 rating by Chelsea Carlton
"Stacy is wonderful! She was able to save me over $200 a month, and was very knowledgeable on different insurance options. Definitely go in and see this group for all your insurance needs. They were great!"

Kari Henrichsen

June 16, 2022

5  out of  5 rating by Kari Henrichsen
"I love that I can email them for something I need for my business and I get it back same day! Great service with no hassle!"

Megan Edson

June 16, 2022

5  out of  5 rating by Megan Edson
"Best service. Love the entire team!"

Lori Delano

May 27, 2022

5  out of  5 rating by Lori Delano
"What a wonderful office to deal with. Stacy was great and understood the urgency of my request. Made the process extremely easy. Definitely recommend this office!!"

TJ Dobson

May 25, 2022

5  out of  5 rating by TJ Dobson
"Very friendly, prompt service, and overall great customer care. Great Job Stacey!"

Brian Johnson

April 28, 2022

5  out of  5 rating by Brian Johnson
"My experience with Jim Tatro State Farm has been fantastic. Jenna is wonderful to work with. I can highly recommend."

Alyssa Yacks

February 14, 2022

5  out of  5 rating by Alyssa Yacks
"I got a quick insurance quote at a great rate. Very friendly insurance agent."

Sheila Reinhart

February 12, 2022

5  out of  5 rating by Sheila Reinhart
"People who have an issue with insurance companies just have the wrong agent. At Jim Tatro State Farm Insurance I am treated like their most important customer, but my financial portfolio would tell you otherwise! Jim and his staff, Jenna and Stacey, treat everyone who walks through the door like they are the most important customer. They are compassionate, knowledgeable, and professional. I would recommend them to everyone!"

Adriana Redner

February 11, 2022

5  out of  5 rating by Adriana Redner
"Jim Tatro’s office is wonderful! I absolutely recommend Stacey Pastorius. Stacey is the most helpful insurance agent I have ever dealt with. She is professional and a pleasure to deal with. She had been awesome at finding the best coverage for me. She is always looking out for the customers. I highly recommend Stacey and Jim Tatros office to anyone looking for expert insurance advice and coverage!"


February 10, 2022

5  out of  5 rating by D S
"We moved to Reno over 14 years ago and Jim and his team have been my go to since then. We are currently going through a claim on our travel trailer and Stacey has been all over it! Always greeted with a smile when you walk in and personable when you call. Would HIGHLY recommend Jim and his team to anyone wanting to be treated like a good neighbor!"

Jeri Renshaw

February 10, 2022

5  out of  5 rating by Jeri Renshaw
"I have had my car/rental/life insurance policies here for a loooong time. The folks in that office have always been kind and helpful. I know that I can stop by or pick up the phone and my questions will be answered, and whatever I need will be sent to me in the least amount of time possible. Today I spoke with Stacey and she answered my question and went an extra step for me. And all with a smile. A+"

Kristina Ely

February 10, 2022

5  out of  5 rating by Kristina Ely
"Stacey and Jim are amazing. Stacey set up our account and was so kind. She provided tons of information and if she didn’t know, she found out right away. We saved hundreds, when we switched. They are amazing and I highly recommend them because of what they offer and their customer service."

Rhenda Beal

December 8, 2021

5  out of  5 rating by Rhenda Beal
"Stacy was very informative and pleasant to work with."